Refund Policy

The rule

You can get a full refund of the Early Access pass within 14 days of paying. You do not need to give a reason. The free plan costs nothing, so there is nothing to refund.

How to ask

• Open Settings, choose Receipts and refunds, and follow the link to your receipts. Or
• email ceo@moatlight.com from your account address. Say “refund” and, if you can, the date you paid.

We act on a request in the window within 2 business days.

What happens

• The money goes back to the payment method you used. Your bank can take several days to show it.
• The Agent readiness tab locks again when the refund completes.
• The credit toward a future plan is cancelled. Reports you already ran stay in your account.
• A refund is made in the currency you were charged. Because Dodo Payments converts the price, the amount can differ slightly from the US dollar price if exchange rates moved.

After 14 days

We do not refund after the window, except where the law requires it. If the Agent readiness tab does not work as described, write to us anyway and we will fix it or refund you.

Disputes and cancellation

The pass is a one-time payment and never renews, so there is no subscription to cancel. Please write to us before you ask your bank for a chargeback. We usually refund faster than a dispute takes.

Dodo Payments is the seller of record and processes the payment and refund. See the pricing page and the Terms of Service.